Sunday, April 25, 2010

Performance Management Architecture

Performance Management systems in IT infrastructures do a few common things. These are:

Gather performance data
Enable processing of the data to produce:
Events and thresholds
New data and information
Baseline and average information
Present data through a UI or via scheduled reports.
Provide for ad hoc and data mining exercises

Common themes for broken systems include:

If you have to redevelop your application to add new metrics
If you have more than one or two data access points.
If data is not consistent
If reporting mechanisms have to be redeveloped for changes to occur
If a development staff owns access to the data
If a Development staff controls what data gets gathered and stored.
If multiple systems are in place and they overlap (Significantly) in coverage.
If you cannot graph any data newer than 5 minutes.
If theres no such thing as a live graph or the live graph is done via Metarefresh.

I dig SevOne. Easy to setup. Easy to use. Baselines. New graphs. New reports. And schedules. But they also do drill down from SNMP into IPFIX DIRECTLY. No popping out of one system and popping into another. SEAMLESSLY.

It took me 30 minutes or so to rack and stack the appliance. I went back to my desk, verified I could access the appliance, then called the SE. He setup a WebEx and it was 7 minutes and a few odd seconds later I got my first reports. Quite a significant difference from the previous Proviso install which took more than a single day to install.

The real deal is that with SevOne, your network engineers can get and setup the data collection they need. And the hosting engineers can follow suite. Need a new metric. Engineering sets it up. NO DEVELOPMENT EFFORT.

And it can be done today. Not 3 months from now. When something like a performance management system cannot be used as part of the diagnostics and triage of near real time, it significantly detracts from usability in both the near real time and the longer term trending functions as well.

1 comment:

  1. It is far better to have regular input sessions on being clear about the future and the team’s performance, followed up by frequent shorter feedback conversations both one on one and in small groups to check that the individual and the team are going in the right direction. If it sounds simple that’s because it is. One of the biggest mistakes that we can make is by over complicating what is really a simple humanistic process based on personal relationships.

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